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UPMC
Passavant Continues to Strive for Five -- Nearly a Year
Later
In early 2000,
UPMC Passavant introduced a new program designed to provide excellent
customer service to patients and visitors. Known as Five-Star
Service, it is part of a UPMC Health System initiative called
Strive for 5. The program emphasizes Passavant's commitment
to excellent customer service.
Through the
Five-Star Service program, UPMC Passavant staff at all levels
are charged with making sure that patients, family members, and
visitors are satisfied with every aspect of the care provided.
When patients are discharged, they receive a confidential questionnaire
at home that will ask them to provide feedback about their hospital
stay. The number 5 in Five-Star Service and Strive for 5
refers to the highest rating on the questionnaire -- a rating
of 5, which means "very good."
The questionnaire
covers a wide range of specific hospital services that patients
are asked to evaluate. By completing the survey, patients give
us important feedback that we need to improve services.
UPMC Passavant
has been serving the communities north of Pittsburgh for more
than 35 years, and it is a member of UPMC Health System -- the
largest, most comprehensive health system in Pennsylvania. We
are proud of our staff and will go the extra mile to make sure
that the care we provide -- and that our patients receive -- is
of the highest quality.
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Copyright © 2003 by John Fries, Pittsburgh, PA.
Please direct all correspondence to JohnFries@aol.com.
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